Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

To meet the needs of all customers, we do not require a minimum order quantity.

Question 2

How do I place an order with your company?

Accepted Answer

Call or send an email to the phone number or email listed at the bottom of the website. Then a sales rep will reach out to you and discuss your current packaging needs.

Question 3

What are your accepted payment methods?

Accepted Answer

Cash, check, or credit card. Any card transactions will occur a 3% processing fee. We accept ACH payments provided you supply us an ACH form from your baking institution.

Question 4

Do you offer volume discounts for larger orders?

Accepted Answer

Yes! As you buy more units, the price per unit decreases.

Question 5

What is your shipping policy? How long does it take to receive the goods?

Accepted Answer

We can generally get orders out within a day. We work with local, regional, and transcontinental shipping services. We do encourage our local customers to come by the Plymouth Facility to pick up their order.

Question 6

What is your return/exchange policy?

Accepted Answer

We will accept returns on the basis that it is return in a timely manner and the condition that it was sold as. When a product is returned, a credit will be applied to your account.

Question 7

Do you provide product samples?

Accepted Answer

Yes, we are able to provide product samples from the manufacturer.

Question 8

Are there any geographical restrictions for your wholesale distribution?

Accepted Answer

No, we are able to ship throughout North America.

Question 9

Do you offer drop shipping services for wholesale orders?

Accepted Answer

Yes, we can drop ship from the factory directly to your place of business.